1. Free access
The Free plan includes one user and 50 local downloads each month across Box Motion, Container Motion, and Model Motion. No payment method is required to open a Free account. Unused free downloads do not have cash value and may not be transferred, pooled, resold, or combined across accounts.
2. Paid monthly plans
Paid plans are sold as monthly subscriptions based primarily on the number of authorized users. During an active paid term, authorized users share the plan allowance across all three studios: 50 monthly downloads on Solo, 250 on Agency, and unlimited ordinary-use downloads on Enterprise. Solo includes $20 in monthly AI credits, Agency includes $50, and Enterprise includes $100. AI allowances refresh monthly and are separate from local downloads. Plan names, current prices, seat limits, and included features are displayed before checkout.
“Unlimited” does not include automated or scripted bulk rendering, resale of account access, exceeding seat limits, account sharing outside the subscribed organization, denial-of-service activity, or other abusive use.
Box Motion Studio may grant complimentary Solo, Agency, or Enterprise access for 30 days, 90 days, one year, a custom term, or lifetime access, and may separately grant a time-limited Free Trial. Administrator-granted access is not billed, does not require a payment method, has no cash value, and may expire or be revoked according to the status shown in the account. It does not automatically convert into a paid subscription unless checkout separately discloses that conversion and the customer authorizes payment.
3. Automatic monthly renewal
Unless canceled before the renewal date, each paid subscription automatically renews for another one-month period and the payment method on file is charged the then-current monthly subscription price, plus applicable taxes.
Before purchase, checkout will identify the selected plan, amount due, monthly billing period, automatic-renewal feature, and cancellation method. By completing checkout, the purchaser expressly authorizes the initial charge and recurring monthly renewal charges until canceled.
4. Prices, promotions, and taxes
Prices are shown in U.S. dollars unless otherwise stated. Promotions apply only under their stated conditions. A promotional introductory price does not change the regular renewal price unless expressly stated. We may change future renewal pricing by providing advance notice as required by law. Taxes may be added based on billing information and applicable law.
5. Canceling renewal
You may cancel automatic renewal at any time before the renewal date by signing in, opening Account, selecting Cancel Subscription, and confirming once. The account immediately records the scheduled cancellation; no phone call, live-chat conversation, or support ticket is required.
Unless otherwise stated during cancellation, cancellation takes effect at the end of the current paid monthly period. You keep paid access until that date and will not be charged for another monthly period. Saved projects, purchased AI credits, and workspace media are not deleted solely because renewal is canceled. Deleting users, ceasing use, or removing a payment method does not by itself cancel renewal.
6. Upgrades, downgrades, and seats
Upgrades may take effect immediately and may result in a prorated charge or credit displayed before confirmation. Downgrades generally take effect at the next renewal and may require reducing active users to the new plan’s seat limit. Only a company owner or authorized administrator may change a company subscription.
7. Failed payments
If a payment fails, Stripe or Box Motion Studio may retry the charge and notify the account owner. Access may be limited or suspended while payment remains past due. Paying an overdue balance may restore access. We will not charge a renewal after a completed cancellation becomes effective.
8. Confirmation and billing records
Stripe may provide receipts, invoices, renewal notices, payment-failure notices, and cancellation confirmations. Keep your billing email current and review messages from Box Motion Studio and Stripe. Customers can access available invoices and billing controls through the Stripe-hosted customer portal after payment processing is enabled.
9. Refunds
Subscription refunds are governed by our Refund Policy. Canceling prevents future renewal charges but does not automatically reverse an earlier charge.
10. Questions
For subscription, renewal, or cancellation assistance, email support@boxmotionstudio.com.